Privacy Policy
Last updated: February 12, 2024
This Privacy Policy describes how Domain ("we", "us", or "our") collects, uses, and shares information about you when you use our website, platform, and related services (collectively, the "Services"). By accessing or using the Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, participate in webinars, fill out forms, or contact us. This may include:
- Full name and contact details (email address, phone number)
- Account credentials (username, password)
- Billing and payment information
- Profile information and preferences
- Messages, questions, or feedback submitted through the platform
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and hardware information
- Pages visited, features used, and session duration
- Referring URLs and navigation paths
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services, such as authentication providers, payment processors, or analytics partners, where permitted by applicable law.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Services
- To register and manage your account
- To process transactions and send related communications
- To personalise your experience and deliver relevant content
- To send administrative notices, updates, and security alerts
- To send promotional communications, where you have consented
- To analyse usage patterns and improve platform functionality
- To detect, prevent, and respond to fraud, abuse, or security incidents
- To comply with legal obligations and enforce our terms
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Contract performance: processing necessary to deliver the Services you have requested
- Legitimate interests: improving our Services, ensuring security, and communicating with users in ways that do not override your rights
- Consent: where you have explicitly agreed to a specific use, such as receiving marketing communications
- Legal obligation: where processing is required to comply with applicable law
4. Cookies and Tracking Technologies
4.1 Types of Cookies Used
We use cookies and similar technologies to operate and improve our Services:
- Essential cookies: required for core functionality such as authentication and session management
- Functional cookies: used to remember your preferences and settings
- Analytics cookies: used to understand how visitors interact with the platform
- Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness
4.2 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services. Where required by law, we will request your consent before placing non-essential cookies.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers: third parties that perform functions on our behalf, such as hosting, payment processing, email delivery, and analytics
- Business partners: where necessary to deliver co-hosted events or integrated services you have requested
- Legal authorities: when required by law, court order, or governmental regulation
- Successors: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
All third parties we engage are required to handle your information in a manner consistent with this policy and applicable data protection law.
6. International Data Transfers
Our Services are operated internationally. Your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate measures to ensure that such transfers comply with applicable data protection requirements, including the use of standard contractual clauses or equivalent safeguards where required.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal retention requirements
- Restriction: request that we limit how we use your information in certain circumstances
- Portability: receive your information in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us using the details provided below. We will respond within the timeframe required by applicable law.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated as necessary. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information promptly. If you believe a child has submitted information to us, please contact us immediately.
11. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our platform, as we have no control over their practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, providing additional notice through the platform or by email. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Company: Domain
- Website: domain.info
- Email: [email protected]
- Phone: +1 204 346 2667
- Address: 6 Rue Saint David, Sainte-Agathe-des-Monts, QC J8C 2M3, Canada