Privacy Policy

Last Updated: September 19, 2025

Domain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services available at domain.biz.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

Full name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Billing and payment information
Profile information (profile picture, educational background, learning preferences)
Communication preferences and correspondence with us

1.2 Educational Data

Through your use of our platform, we collect:

Course enrollment and completion information
Learning progress and assessment results
Session attendance records (group and individual sessions)
Assignments, projects, and submitted work
Interaction with instructors and other learners
Learning path preferences and personalization settings

1.3 Technical Information

We automatically collect certain technical information when you access our platform:

Device information (device type, operating system, browser type)
IP address and approximate geographic location
Log data (access times, pages viewed, links clicked)
Cookies and similar tracking technologies
Usage patterns and platform interaction data

1.4 Video and Audio Data

During live sessions and recorded lessons, we may collect:

Video and audio recordings of sessions you participate in
Chat messages and shared content during sessions
Screen sharing content (when you choose to share)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Platform Operation and Service Delivery

Provide access to educational content and live sessions
Create and manage your account
Process payments and maintain billing records
Facilitate communication between learners and instructors
Deliver personalized learning experiences and recommendations

2.2 Platform Improvement

Analyze usage patterns to improve our services
Develop new features and educational content
Monitor and enhance platform performance
Conduct research and analytics

2.3 Communication

Send service-related notifications and updates
Respond to your inquiries and support requests
Provide course updates and educational announcements
Send marketing communications (with your consent)

2.4 Safety and Security

Protect against fraud, unauthorized access, and security threats
Enforce our terms and policies
Comply with legal obligations
Resolve disputes and troubleshoot issues

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Instructors and Other Learners

Certain information is shared within the learning environment:

Your profile information is visible to instructors and enrolled learners
Progress and participation data may be shared with instructors
Group session participants can see your name, profile, and contributions

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors and financial institutions
Cloud hosting and storage providers
Video conferencing and communication platforms
Analytics and performance monitoring services
Customer support and email delivery services

3.3 Legal Compliance

We may disclose information when required by law or to:

Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms and agreements

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements
Support business operations and record-keeping

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or legitimate business purposes.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Update your profile and account settings at any time

5.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

5.3 Deletion

You may request deletion of your personal information, subject to legal and operational requirements. Note that some information may be retained in backup systems for a limited period.

5.4 Marketing Communications

You can opt out of marketing emails by:

Clicking the unsubscribe link in any marketing email
Adjusting your communication preferences in account settings
Contacting us directly at [email protected]

5.5 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and keep you logged in
Remember your preferences and settings
Analyze platform usage and performance
Provide personalized content and recommendations
Deliver relevant marketing content

Types of Cookies We Use:

Essential Cookies: Required for platform operation and security
Functional Cookies: Enable enhanced features and personalization
Analytics Cookies: Help us understand platform usage
Marketing Cookies: Used to deliver relevant advertising

7. Security Measures

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection
Incident response and breach notification procedures

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For learners between 13 and 18, we recommend parental or guardian involvement in account creation and platform use.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your data.

10. Third-Party Links

Our platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our platform
Updating the "Last Updated" date
Sending email notifications for significant changes
Requiring acceptance of new terms upon login (for major changes)

Your continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Domain
30 MacIntosh Blvd
Concord, ON L4K 4P1
Canada

Email: [email protected]
Phone: +1 613 544 7573

13. Additional Rights by Region

Depending on your location, you may have additional privacy rights under local laws. These may include:

General Rights

Right to be informed about data collection and use
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure or deletion
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise these rights, please contact us using the information provided above. We will respond to your request within the timeframe required by applicable law.

This Privacy Policy is effective as of the date indicated above and applies to all users of the Domain platform and services.